Refund Policy

Last updated: January 2026

We stand behind the quality of our B2B data and services. This policy outlines our refund terms and the process for requesting refunds.

Refund Eligibility

Data Services Refunds

30 days

Eligible Conditions:

  • Data accuracy falls below 90% for your specific use case
  • Technical issues prevent access to purchased data for more than 48 hours
  • Service does not meet the specifications outlined in your agreement
  • Duplicate or significantly outdated data exceeds 15% of your purchase

Refund Process:

Contact support with specific data quality concerns and usage documentation

Subscription Services

14 days

Eligible Conditions:

  • Cancellation within 14 days of initial subscription
  • Less than 10% of monthly data allowance has been used
  • No custom data exports or integrations have been completed
  • Account shows minimal platform usage

Refund Process:

Submit cancellation request through your account dashboard or contact support

Custom Projects

Project-specific

Eligible Conditions:

  • Deliverables do not match agreed-upon specifications
  • Project completion is delayed beyond agreed timeline by our fault
  • Data quality or coverage falls significantly below promised levels
  • Technical integration fails due to our platform limitations

Refund Process:

Discuss with your dedicated project manager or account representative

Non-Refundable Items

Data Already Used

Data that has been exported, downloaded, or integrated into your systems

Custom Research

Bespoke research or data collection services that have been completed

Third-Party Costs

Integration fees, API costs, or third-party service charges

Training Services

Completed training sessions, workshops, or consulting services

How to Request a Refund

1

Contact Support

Reach out to our support team with your refund request and reason

2

Review Process

We'll review your request and usage data within 2-3 business days

3

Decision Notification

You'll receive a decision with explanation within 5 business days

4

Refund Processing

Approved refunds are processed within 7-10 business days

Important Notes

Data Quality Guarantee: We maintain 96.22% data accuracy and continuously monitor quality. If you experience significantly lower accuracy, we'll work to resolve the issue or provide a refund.

Partial Refunds: In some cases, we may offer partial refunds based on usage, data quality issues, or service disruptions.

Processing Time: Refunds are processed back to the original payment method and may take 7-10 business days to appear on your statement.

Dispute Resolution: We're committed to resolving any issues fairly. If you're not satisfied with our refund decision, you can escalate to our management team.

Need Help with a Refund?

Our support team is here to help you with any refund requests or questions about our refund policy.

Email: support@casenory.com

Subject: Refund Request - [Your Order/Account Number]

Response Time: Within 24 hours

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